RETURN POLICY OF THE SITE WWW.KEYBIOLOGICAL.COM
In compliance with the consumer protection law, KeyBiological S.L. admits the return of products purchased in the store www.keybiological.com with a maximum period of 14 calendar days from the date of purchase (conditions apply). Purchases made previously, and/or through other stores or authorized sellers, are not subject to our return policy. In the case of having received a product that does not correspond to the one purchased, we also offer the possibility of replacing the item (see section 2. Replacement process).
Conditions:
In no case will we accept returns or replacements of items purchased more than 14 calendar days from the date of purchase, which is the mandatory period determined by the consumer protection law.
The return shipping costs -return costs- will always and in all cases be borne by the buyer.
The product or products to be returned must be in their original packaging, closed and in perfect condition. A copy of the receipt of your purchase must be included in the return package.
You must inform us of your request for return or replacement so that we can properly handle your request. Please refer to sections 1 and 2 in this regard.
The shipping address for returns and/or replacements is as follows:
KEYBIOLOGICAL, S.L.
Polígono Oceanis – Nave 5.07 Cataboi,
36418 Atios – Pontevedra, Galicia
1. RETURN PROCESS
Before sending your return and if you have not already done so, you must contact us informing us that you are going to make the return. To do this you must send an email to administracion@keybiological.com including in the subject of your message the word RETURN accompanied by the number of your order, which can be found on your purchase invoice. This process is necessary so that we can properly manage your request, understanding that the return period of 14 days is effective from the date of purchase and does not depend in any case on the sending, receipt or response of this message.
Once we receive your package and verify that your return complies with the conditions set forth in this return policy, we will refund your money within 14 days of receipt of your package. The refund will be made for the amount of the products purchased, including, if applicable, the shipping costs of your initial purchase. Under no circumstances will the cost of returning your package be refunded. The refund for the amount of your purchase will be made using the same system with which you made the initial payment.
Remember: This return policy is void after 14 days from the date of purchase or if you have previously requested the replacement of this purchase (2). In any case, after 14 days from the date of purchase, no returns or replacements will be accepted.
2. 2. REPLACEMENT PROCESS FOR INCORRECT ITEM RECEIVED
In exceptional cases your return may be motivated by an error in the shipment of the product and that the item received does not correspond to the one purchased. Only in this case KeyBiological contemplates the replacement of the product by another identical one as long as it is available. If this is not the case or if you do not wish to make a replacement, you will still have the right to invoke our return policy (1) within 14 days from the date of purchase as stipulated by law. Important: Under no circumstances will we replace a product with a different one, whether or not it is of lesser, equal or greater value.
If you wish to proceed with the replacement of the item sent by mistake, before shipping and within 48 hours of receipt of your order, you must send us an email to administracion@keybiological.com including in the subject the word REPLACEMENT accompanied by the number of your order that can be found on your invoice, and attaching a photograph of the product as you received it. This process is necessary so that we can properly handle your request. If this condition is not met, you must proceed with the return of your order taking into account that you have 14 calendar days from the date of purchase.
Once the process of replacing the item received in error has been initiated, you must return the item properly packaged, in its original packaging, unopened, unused and in perfect condition. You must also include the purchase invoice. Once received and provided that all the conditions set forth herein are met, KeyBiological will take care of the reshipment of the replacement product at no cost to you. Only in the event that we have made the mistake of sending you a different item than the one purchased will we cover the cost of its replacement shipment. In the case of a return, the return shipping costs will be borne by the buyer.
Remember: This replacement policy is void if you do not contact us within 48 hours of receiving your package or if you have previously requested the return of your purchase (1). In any case, after 14 days from the date of purchase, no replacements or returns are allowed.
Last modified: November 30, 2019
